Minecraft FAQ's

• How to reset your Minecraft Marketplace world

  INTRODUCTION You may need to reset your Minecraft template when a new version releases to the Minecraft marketplace. This is typically required when a game-breaking bug is found and an update is released. Before we begin, there are a few things you need to know and some technical jargon to help ...

• iOS: I can't load the .mctemplate into the game

  When loading in the map, you may receive the error Unknown Pack Name. If you see this, it is caused by the iOS open from files does not seem to import the map correctly. Instead, use the inbuilt discord/safari “open with Minecraft” option, and it should load correctly. Cops and Robbers maps are ...

• I want to request a refund

  We are regrettably unable to process refunds. You must go through the platform you bought it from: CASH / CREDIT / DEBIT CARD If you bought a map or skin pack on Minecraft using cash or a bank card, you must reach out to the support team of the platform you were playing on at the time. Microso...