We are regrettably unable to process refunds. You must go through the platform you bought it from:
CASH / CREDIT / DEBIT CARD
If you bought a map or skin pack on Minecraft using cash or a bank card, you must reach out to the support team of the platform you were playing on at the time.
- Microsoft Store - Microsoft Support
- Apple App Store - Apple App Store
- Apple TV - Apple TV Store
- Google Play - Google Play Store
- Kindle Fire or Kindle Fire TV - Amazon Store
- Xbox One - Xbox Support
- PlayStation™ – PlayStation™ Store
If you purchased your content using Minecoins, you can open a ticket with Mojang support to possibly receive a refund. Note: Refunds are not guaranteed. It is decided by the support team you contact. If you experience a bug in our world, please let us know.