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Missing, Damaged or Incorrect Items

What to do if your Podcrash merch order arrives damaged, missing items, or contains the wrong product.

Updated over a month ago

We want every Podcrash fan to be happy with their order. If something is wrong, we’ll fix it quickly.

If Your Item Is Damaged

Please send Podcrash Support:

  • Photos of the damage

  • Your order number

  • Photos of the packaging

We will arrange a replacement through Fourthwall.

If Items Are Missing

Some orders ship from multiple facilities and may arrive separately.
Check your email to see if additional tracking numbers were sent.

If something is truly missing:

  • Provide your order number

  • Tell us which items didn’t arrive

We’ll verify with Fourthwall and send replacements if needed.

If the Wrong Item Arrived

Send us:

  • A photo of the item received

  • Order details

We’ll get the correct item shipped as soon as possible.

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