Waypoint Studios

Made a purchase and somethings not quite right? Let us help!

Account & Purchases

Fix Podcrash Marketplace content that isn’t appearing or downloading.

Missing Purchases or Content Not Showing

Learn how purchases work on the Minecraft Marketplace, including accounts, syncing, and supported devices.

Understanding Minecraft Marketplace Purchases

How refunds work for Minecraft Marketplace purchases and where to request one.

Refunds & Billing Information

Reasons why Podcrash content might not appear on another device and how to fix syncing issues.

Why Your Content Doesn’t Sync Across Devices

Explains how Xbox Family and parental control settings can block Minecraft purchases or downloads.

How Parental Controls Affect Marketplace Purchases

Steps to take if Podcrash content was purchased on an unintended Microsoft/Xbox account.

What to Do if a Purchase Was Made on the Wrong Account

Why Podcrash content cannot be used on Minecraft Java Edition and what versions are supported.

Is Minecraft Java Edition Supported?

How to check your Minecraft Marketplace transaction history for Podcrash purchases.

Viewing Your Purchase History

How regional stores and currencies affect Minecraft Marketplace prices and availability.

Region & Currency Differences

Everything related to in-game content, Microsoft accounts, syncing issues, etc.

Minecraft Marketplace Purchases

How to place an order on shop.podcrash.com, available payment methods, and how checkout works through Fourthwall.

Placing an Order on the Podcrash Shop

Estimated shipping times for Podcrash merch, where we ship to, and how Fourthwall fulfils orders.

Shipping Information & Delivery Times

How to find and track your Podcrash merch order using Fourthwall’s tracking tools.

Tracking Your Podcrash Merchandise Order

Learn how to request a return, exchange an item, or receive a refund for Podcrash merch purchased via Fourthwall.

Returns, Exchanges & Refunds (Merchandise)

What to do if your Podcrash merch order arrives damaged, missing items, or contains the wrong product.

Missing, Damaged or Incorrect Items

Information about customs fees, VAT, duties and taxes on international Podcrash merch orders.

Customs, Duties & International Shipping

How to update your shipping address or correct order information after placing a Podcrash merch order.

Updating Your Shipping Address or Order Details

How Podcrash clothing sizes fit and how Fourthwall’s size charts work.

Podcrash Merchandise Sizing Guide

How to get help with Podcrash merch orders and what information support needs to resolve issues quickly.

Contacting Podcrash Support About Merchandise Orders

Everything related to physical merchandise orders, shipping, returns, and payments.

Podcrash Merchandise Store (shop.podcrash.com)

Podcrash™ is a registered trademark of Podcrash Limited

Find answers and get help from Intercom Support and Community Experts

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